Refund policy
At Ahava, we aim to ensure that every shopping experience is as enjoyable as possible. To this end, we offer clear and straightforward policies regarding our products. Please review our policy below for details on returns and refunds.
Clearance Products: Final Sale
- No Returns: All products purchased are considered final sale, and are not eligible for returns. We do not accept returns or exchanges on our items.
- No Refunds: Since our products are final sale, refunds are not available for these items. Please ensure that you review your purchase carefully before finalizing your order.
- Product Quality: Although all items are final sale, we strive to ensure that all products meet our quality standards. If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order. We will review your case and, if applicable, offer a replacement or store credit.
Customer Service
If you have any questions or concerns regarding a product, or if you encounter issues with your purchase, please reach out to our customer service team. We are here to assist you and ensure your satisfaction with every purchase.
Contact Us:
- Email: sales@oriac.ca
- Phone: 780-328-2475
- Hours: 9:00am - 4:30pm MST
Thank you for shopping with Ahava. We appreciate your understanding and cooperation with our product policies.